Hotel Direct Connect Codes

OTA Error Codes

Code Description
15 Invalid date
61 Invalid currency code
69 Minimum stay criteria not fulfilled
181 Invalid country code
243 Invalid ARC/IATA number
245 Invalid confirmation number
290 Invalid state/province/territory code
291 Invalid zip/postal code
322 No availability
323 All not valid
342 Cancel fee may apply
343 Can’t sell, file maintenance is active
344 Can’t sell, record maintenance is active
345 Can’t sell, inventory reconcile is active
346 Closed to arrivals
347 Company address required
348 Company or travel agent address required
349 Contact housing office
350 Credit card deposits only
351 Credit card guarantee not accepted at hotel
352 Invalid credit card type
353 Departure date is past dated
354 Deposit forfeiture and/or refund may apply
355 Deposit/guarantee due immediately
356 Invalid action/status code
357 Invalid city
358 Error convention/group code
359 Error convention/group name
360 Error entry code
361 Invalid hotel
362 Invalid number of nights
363 Invalid number of rooms
364 Error rate range
365 Error credit card
366 Error during processing, please retry
367 Invalid format
368 Error no active accommodation
369 Frequency (SMTWTFS) specified does not match date
370 Frequent guest points cannot be redeemed at this time
371 Full payment or deposit required
372 Guarantee code not accepted at this hotel
373 Guarantee required immediately
374 Guaranteed room type is not offered by this brand
375 Hotel not active
376 Hotel full check alternated
377 Invalid - max number of nights exceeded
378 Invalid - max number of rooms exceeded
379 Invalid - only one name allowed
380 Invalid arrival date for group
381 Invalid check-in date
382 Invalid check-out date
383 Invalid city code
384 Invalid client file for product type
385 Invalid confirmation or cancellation number
386 Invalid fax number
387 Invalid guarantee option
388 Invalid guaranteed room type
389 Invalid guarantee type
390 Invalid hold type
391 Invalid hold until time
392 Invalid hotel code
393 Invalid hotel location type
394 Invalid item
395 Invalid message text
396 Invalid name
397 Invalid number of adults
398 Invalid number specified
399 Invalid product type code
400 Invalid property code
401 Invalid rate requested field
402 Invalid room type
403 Invalid segment type
404 Invalid start/end date combination
405 Invalid vendor
406 Invalid for convention/group
407 Item too long
408 Last page of data already displayed
409 Maximum length of stay restriction
410 Minimum length of stay error
411 Minimum length of stay restriction
412 Modification completed
413 Modify
414 More days were specified than exist in inventory
415 Multiple hotels in same GNR not allowed
416 Multi-room/name combination invalid
417 Name change not allowed
418 Name/address missing
419 Need names
420 Need e-mail address
421 No rooms available for waitlist
422 No active accommodation found
423 No alternates defined for requested location
424 No hotels found which match this input
425 No match found
426 No rates offered for this sell request
427 No rooms available for requested dates
428 No tax information available
429 Number nights deposit exceeds stay
430 Ok
431 Out date past end date
432 Payment or deposit required, no non-guaranteed holds
433 Please book on a separate reservation
434 Product requested not in city requested
435 Property name required
436 Rate does not exist
437 Rate unavailable
438 Requested rate not available
439 Reenter
440 Request completed
441 Requested rate not available for entire stay
442 Requested rate not available for waitlist
443 Requested rate not offered at this location
444 Restrictions - limit 1 room
445 Seasonal rate change error
446 Service request not allowed
447 Unable to update - simultaneous updates
448 System error
449 Unable to add IATA nbr to existing reservation
450 Unable to process
451 Unable to retrieve client file
452 Use advance purchase arrival guarantee
453 Voucher number required
454 Wholesaler client file required
455 Wholesaler rate requires wholesaler client file
456 Work block is corrupted - cannot proceed
457 Need arrival information
458 Date outside inventory period
459 Invalid request code
503 Invalid form of deposit
504 Extra bed or crib not available
505 Invalid bed type
506 Credit card not accepted at property
507 Room type on request
558 Accounts are settled in a currency different from the quoted rate currency
559 Booking period restriction applies
560 Stay not compliant with availability restrictions
561 Loyalty program not found
562 Rate restricted
563 Closed to departure
564 Force sell restricted
565 Amount override restricted
566 Cancellation polices override restricted
567 Modification penalties apply
568 Cancellation penalties apply
569 Group booking required
570 Cannot cancel - arrival too close - call property
571 Travel agency name required
572 Company name required
573 Calendar availability is not supported by this external partner
574 Availability with pricing information is not supported by this external partner
575 Closed restriction
730 Invalid room type for requested hotel
731 Room type discontinued at this hotel
732 Invalid room type for rate requested
733 Restricted
734 Invalid corporate number for guarantee
735 Cancel hotel segments just booked, end and rebook
736 Address required for guarantee
737 System restricted
738 Form of deposit required for guarantee
739 Deposit not accepted within 72 hours
740 Guarantee required after 6pm arrival
741 Hotel requires guarantee
742 Corporate ID required
743 Invalid message length
744 Invalid field length
745 Invalid field ID
746 Name or frequent guest number required
747 Invalid frequent guest number - numeric only
748 Invalid corporate ID
749 Invalid address format
750 Invalid supplemental information
751 Adult rollaway number exceeds limit
752 Child rollaway number exceeds limit
753 Crib number exceeds limit
754 Extra adult number exceeds limit
755 Extra child number exceeds limit
756 IT number invalid
757 Unable to retrieve guest name record
758 Link process shut off
759 Confo nbr not received on modify, cancel or ignore
760 Must cancel/rebook property change
761 Frequent guest number cannot be changed
762 Corporate ID cannot be changed
763 Cannot modify name when frequent guest number present
764 Guest name may not be deleted
765 Phone may not be deleted
766 Advance deposit required for this hotel
767 Invalid room stay index
768 Inconsistent status
769 Only first reservation processed
770 Required data missing: reservation holder
772 Hotel geo-coding not yet available for country requested
773 Invalid length of parameter for search by address
774 Invalid format for search by address
775 Nothing found for requested criteria
776 Invalid length of parameter for search by availability status
777 Invalid format for search on availability status
778 No available or on request rooms found use search on all availability status
779 No available rooms found use search on all availability status
780 Invalid length of parameter for search by rate range
781 Invalid format for search by rate range
782 Rate exceeds maximum allowed for search by rate range
783 Room or rate not found
784 Time out Ð Please modify your request
785 Invalid length of parameter for search by distance
786 Invalid distance, maximum is 300
787 Search by distance does not contain a distance measure
788 Invalid format for search by distance
789 Hotel geo-coding not yet available for area requested
790 No properties found for reference point / distance requested
791 Search by distance and search by area code are mutually exclusive
792 Automatic search by distance ignored
793 Invalid Ð Use city code or search by reference point option
794 More hotels possible without automatic search by distance
795 No similar name found, see associated cities. More hotels possible without automatic search by distance option.
796 No match for reference point name option. Automatic search by distance ignored.
797 Geo-Coding not available for country requested automatic search by distance ignored
798 Geo-Coding not available for area requested automatic search by distance ignored
799 Invalid length of parameter for search by facilities
800 Invalid format for search by facilities
801 Invalid facility code requested
802 Invalid length of parameter for search by fire safety facilities
803 Invalid format for search by fire safety facilities
804 Invalid fire safety facility code requested
805 Invalid length of parameter for search by hotel category
806 Invalid format for search by hotel category
807 Invalid hotel category requested
808 Invalid length of parameter for search by hotel name
809 No similar name found see also associated cities
810 Invalid length of parameter for search by location
811 Nothing found for requested city
812 Location requested not in the system
813 Invalid length of parameter for search by phone number
814 Invalid format for search by phone number
815 Invalid length of parameter for search by reference point
816 Invalid format for search by reference point
817 Search by reference point and search by area are mutually exclusive
818 Automatic search by area ignored
819 Specify category in search by reference point or make a search for all reference point categories.
820 Invalid length of parameter for search by third party rating
821 Invalid format for search by third party rating
822 Invalid third party rating requested
823 Invalid length of parameter for search by transportation
824 Invalid format for search by transportation
825 Invalid transportation requested
826 Maximum number of transportation types is 3
827 Invalid length of parameter for search by zip code
828 Invalid area requested
829 Area identified can not be used twice
830 Invalid length of parameter for search by city
831 Invalid format for search by foreign currency
832 Invalid length of parameter for search by foreign currency
833 Invalid format for search by foreign currency
834 Search by lowest rate and search by biased display are mutually exclusive
835 Search by lowest rate and search by travel choice are mutually exclusive
836 Search by lowest rate and search by hotel name with ordering are mutually exclusive
837 Search by lowest rate and search by availability status are mutually exclusive
838 Invalid number of rooms in search by multiple identical room criteria
839 Invalid length of parameter for search by special rate
840 Duplicated rate codes
841 No available or on request rooms found, please use search on all availability status
842 Rate not loaded
843 Other rates available
844 Invalid length of parameter for search by hotel chain
845 Invalid number of hotel chain requested
846 Invalid format for search by hotel chain
847 Search by hotel chain and access qualifiers are mutually exclusive
848 Invalid type of access requested
849 Invalid number of access type requested
850 Non-existent service type
851 Non-existent service id
852 Invalid children ages
853 The feature penalty generation failed
854 Booking allotment blocking failed
855 Customer creation not authorized
856 Extra meal price information changed
857 Invalid extra meal
858 Change of commission not authorized
859 Invalid commission value
860 Passenger details error
861 No exact match for reference point name - use reference point list message
864 Special rate is required/missing

FOP Codes

Code Description
AX American Express
DC Diner’s Club
DS Discover
CA MasterCard
VI Visa
CB Carte Blanche
ER Enroute
TP Universal Air Travel
JC JCB
AA American Airlines
DL Delta Equity
NW Northwest Airlines
TW TWA Getaway
UC United Travel Card
UA United Credit Card
EC EuroCard
CP Canadian Airlines
AS Alaska Air Barter
PO Purchase Order
AWRDCR Award Credit
DB Debit
PP This code indicates that the payment is through a deposit account/prepaid account/agency invoice. Only available if the Deposit Account ID field is filled out for the travel configuration.

Hotel Chain Codes

Code Description
6C Intercontinental Hotels Group
CW Carlson Brands (All)
EC Choice Brands
EH Hilton (All)
EM Marriott (All)
LQ La Quinta Inns
PH Preferred Hotels
SW Starwood (All)
TR Cendant Trip Rewards
WY Wyndham Hotels
ZZ Other/Unknown

AQC Codes

Code Description
1 Over 21
2 Over 65
3 Under 2
4 Under 12
5 Under 17
6 Under 21
7 Infant
8 Child
9 Teenager
10 Adult
11 Senior
12 Additional occupant with adult
13 Additional occupant without adult
14 Free child
15 Free adult
16 Young driver
17 Younger driver
18 Under 10
19 Junior

Supported Languages

Code Description
en-us English - American
en-au English - Australian
en-gb English - British
de German
fr French
fr-ca French - Quebecois
es Spanish
es-la Spanish - Latin American
pt-br Portuguese - Brazilian
nl Dutch
it Italian
sv Swedish
ja Japanese
cs Czech
da Danish
fi Finnish
el Greek
lv Latvian
lt Lithuanian
no Norwegian
sk Slovak
tr Turkish

ID Type Codes

Code Description
1 Customer
2 CRO (Customer Reservations Office)
3 Corporation representative
4 Company
5 Travel agency
6 Airline
7 Wholesaler
8 Car rental
9 Group
10 Hotel
11 Tour operator
12 Cruise line
13 Internet broker
14 Reservation
15 Cancellation
18 Other
21 Profile
25 Associated reservation
26 Associated itinerary reservation
27 Associated shared reservation
32 Merchant
33 Acquirer
34 Master reference
35 Purged master reference
36 Parent reference
37 Child reference
38 Linked reference
39 Contract
40 Confirmation number

Reservation Status Types

Code
Pending
Cancelled
Modified
Committed
Ignored
OnHold
Unsuccessful
PendingCancellation

Preference Levels

Value Text Value  
1 company_less_preferred  
2 company_preferred Two silver  
3 company_most_preferred  
4 less_preferred  
5 preferred  
10 most_preferred Three golden diamonds